Many complaints can be resolved informally, without requiring further intervention. The complainant, either on their own, or supported by their manager can approach the respondent to discuss and/or try to resolve their complaint. Where informal processes are not successful or if the complainant is not confident to resolve the complaint informally, the formal complaint resolution procedure may be appropriate.
People & Culture can assist you with advice on next steps. You can call People & Culture on 02 9430 3440, or raise a ticket through this form, selecting I have a sensitive question or grievance.