New User Setup
SBSU account creation is automatic and happens in two ways…
- A user with an SBS email address will have an SBSU account created as soon ask they click the link to SBSU from the Intranet.
- A user will have MyPay information sent to SBSU overnight, as soon as they are committed to payroll in that pay period.
This means that SBSU is updated by two systems and that all users can access SBSU on day one. There are a couple of considerations to take into account…
- If a user is created via the SBSU link, their compliance courses are assigned every 30 minutes, so there may be a slight wait when they first login before their compliance courses are assigned.
- If a user is created via the SBSU link, their MyPay information may not yet be available (e.g. are they a Full Time or Casual employee?), which means that if they want to access the SBS Inclusion Program sooner than it will be automatically assigned, they can do so manually from the links below.
- If a user is created via MyPay, but their commencement date is later than first communicated, they may be assigned courses and start to get overdue notices before they start.
Please do not ask the P&C Help centre or IT Helpdesk to create SBSU accounts, this occurs automatically as per the above.
If this does not occur as expected, please ask your team member to contact sbsu@sbs.com.au for assistance.